Support
Last updated: June 24, 2026
Need a hand? Most questions are answered below. If you're still stuck, the sergeant takes email.
Contact: support@drillfit.com — we read every message and reply as fast as we can.
Frequently asked
Q.My rank didn't move after a workout.
Make sure each set is logged with a weight and reps. Your rank on an exercise moves when you beat your best estimated one-rep-max for it — heavier weight or more reps both count. You don't need to tap the set checkmarks for it to register; finishing the workout is enough.
Q.How do I set my training days and start a streak?
Go to Settings → Notifications and tap the days you train under "Training Schedule." You don't need reminders turned on — picking your days is enough to start tracking your gym streak. Train on a scheduled day to keep it alive; miss one and it resets.
Q.The AI Coach isn't responding.
The AI Coach needs an internet connection. Check that you're online and try again. If it still won't respond, close and reopen the app. There's a daily usage limit; if you hit it, it resets the next day.
Q.How do I delete my account?
Go to Settings → Delete Account, then type DELETE to confirm. This permanently removes your account and all your data — workouts, nutrition, progress, rankings, community posts, and profile. It cannot be undone.
Q.Is DrillFit free?
Yes — free to download and train with. The coins you see are earned inside the app through training and unlock cosmetic themes only; they can't be bought. The optional Airborne subscription adds 100 AI Coach messages a day and unlocks every standard theme. Ranks are never for sale.
Q.An exercise is logging under the wrong muscle group.
When you create a custom exercise, you'll be asked to pick its muscle group — that's what determines which rank it counts toward. You can recreate the exercise with the correct group if needed.
Troubleshooting basics
- Make sure you're on the latest version from the App Store.
- Try signing out and back in (Settings → Sign Out).
- Restart the app fully.
- Still stuck? Email support@drillfit.com with your device model and iOS version.